Holistic Help Hub: Your FAQs
Clarity, care and confidence – one answer at a time
Why is the salon being rebranded?
The rebrand aims to modernize the salon, improve customer experience, and align with current market trends while maintaining high quality service.
Will the rebrand affect my lease agreement?
Your existing lease terms remain valid unless otherwise stated in a new agreement. Any changes will be communicated in advance.
How long will the rebranding process take?
The timeline varies but will be shared in advance to minimize disruptions. Temporary adjustments may be made to ensure business continuity.
Will the salon be closed during the rebrand?
We aim to keep the salon operational, but some areas may have limited access during renovations. Advance notice will be given.
Who should I contact with questions during the rebrand?
A dedicated rebranding manager or point of contact will be assigned to assist tenants.
Financial & Operational FAQs
Will rent or fees increase due to the rebrand?
Any changes in rent or fees will be communicated in advance as per your lease agreement.
Do I need to update my business branding to match the new salon identity?
While not always mandatory, aligning with the new brand may enhance customer experience. Guidelines will be provided.
Will I need to temporarily relocate during renovations?
If relocation is necessary, arrangements will be discussed beforehand to minimize impact.
Are there any financial incentives for staying during the rebrand?
Any incentives (e.g., rent discounts, marketing support) will be outlined in official communications.
Customer & Marketing FAQs
How Will clients be informed about the rebrand?
A marketing campaign (social media, emails, signage) will announce the changes to retain and attract customers.
Will the salon's name or contact details change?
If changes occur, all tenants will receive updated information for their clients.
Can I participate in promotional events for the rebrand?
Yes! Collaborative promotions may be organized—details will be shared with tenants.
GILBERT ONLY Logistics & Renovation FAQs
What changes will be made to the salon's layout?
Floor plans and updates will be shared before renovations begin.
Will there be changes to utilities (Wi-Fi, plumbing, electrical)?
Any upgrades will be scheduled to minimize downtime, with advance notice.
Do I need to remove my equipment during renovations?
If required, you’ll be notified in advance with instructions on storage or protection.
Post-Rebrand FAQs
Will there be a grand reopening event?
Yes! Tenants may be invited to participate in celebrations—details to follow.
What new amenities or services will be available after the rebrand?
Upgrades may include improved common areas, tech integrations, or enhanced booking systems.
Who do I contact if I face issues after the rebrand?
A support contact will be provided for any post-rebrand concerns.
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